FAQs

ORDER AND SHIPPING

How long does it get delivery to my destination?

Please allow 2-4 weeks for delivery for any order or during any situation. If it has been longer than 2-4 week please contact our HKL4U Customer Service to investigate your order. 

How is sales tax calculated on my order?

The amount of tax charged to your order depends on the type of item purchased and the destination's Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.

Can I cancel/modify my order once it has been submitted?

Unfortunately not - Once an order is submitted it cannot be modified or cancelled. The good news? You can return your order by mail once the HKL4U Team verify your package.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the 'track order' option here and enter your  sign into your account.

My tracking says delivered but I have yet to receive my order.

Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

I'm missing an item listed on my packing slip.

Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us.

Are shipping fees refundable?

All shipping costs, including returns costs are non-refundable.

EXCHANGES AND RETURNS

How long do I have to make an exchange or return?

Most regular-priced and sale merchandise can be returned within 10-15 days within the days of receiving the package.

Please note that we do not accept returns or exchanges on CLEARANCE/Deal items, earrings, fragrance, and beauty products, or any other product marked "final sale". Exceptions may be made if the merchandise was found to be defective.
 

IMPORTANT: 

BY MAIL:

1. Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.

2. Peel off the adhesive return label that was sent with the original order and attach it to the return package. 

3. The appropriate postage on the return package and mail it through your preferred postal carrier. Please note that the RETURN LABEL is depending on your case of order with our online store.



IMPORTANT:


We recommend that all returns be sent via a traceable postal carrier. We are  responsible for some packages depending on your items you purchase we will know. It can be all resolved with our HKL4U Customer Service Team.

We cannot accept C.O.D. deliveries.  

All shipping costs on the original purchase, including those incurred for returns, are non-refundable. Exceptions may be made for damaged merchandise, please contact our HKL4U Customer Service for more information.

Upon receipt of your item, allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account of the order you refunding. 

PROMOTIONS 

Are the prices/promotions the same as in social media platform?- Yes all I HKL4U social platforms promote the same content that are priced on our online store.

Can I get a price adjustment if the price of an item goes on sale or on promotion?

Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases.

If you have any questions, please don't hesitate to contact our HKL4U Customer Experience Team by email